Privacy policy
Effective Date: July 2026
OVERVIEW
Vach Cittoni ("Vach Cittoni", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit VachCittoni.com, create an account, place an order, subscribe to our communications, or otherwise interact with us.
This Privacy Policy also explains your privacy rights and the choices available to you regarding your personal information.
By using VachCittoni.com or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of this website.
This Privacy Policy should be read together with our:
- Terms & Conditions
- Shipping Policy
- Return & European Union Withdrawal Policy
SECTION 1 – INFORMATION WE COLLECT
The type of personal information we collect depends on how you interact with VachCittoni.com.
Information we may collect includes:
Identity Information
- Name
- Billing name
- Shipping recipient name
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order history
- Order value
- Shipping method
- Payment confirmation
- Order preferences
Payment Information
Payments are securely processed through authorized third-party payment providers, including Shopify Payments and PayPal.
Vach Cittoni does not store complete credit card numbers or payment card security codes on our servers.
Device Information
When you visit VachCittoni.com we may automatically collect information including:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Pages viewed
- Time spent on pages
- Referring websites
- Date and time of access
Technical Information
We may collect information regarding:
- Cookies
- Analytics identifiers
- Session identifiers
- Website performance data
- Security logs
SECTION 2 – HOW WE USE YOUR INFORMATION
We use your information only where reasonably necessary to operate our business and provide our products and services.
This includes:
Processing Orders
- Confirming orders
- Processing payments
- Shipping products
- Providing tracking information
- Customer support
Operating Our Website
We use information to:
- Improve website performance
- Monitor website security
- Troubleshoot technical issues
- Maintain website functionality
Customer Communication
We may contact you regarding:
- Orders
- Shipping updates
- Customer service requests
- Product recalls
- Policy updates where appropriate
Fraud Prevention
Information may be used to:
- Detect fraudulent transactions
- Verify customer identity
- Prevent payment fraud
- Prevent chargeback abuse
- Protect our customers
- Protect Vach Cittoni
Legal Compliance
We may process personal information where necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect legal rights
- Enforce our Terms & Conditions
SECTION 3 – COOKIES & SIMILAR TECHNOLOGIES
VachCittoni.com uses cookies and similar technologies to improve website functionality, analyze website performance, remember customer preferences, and enhance your shopping experience.
Cookies may also be used by trusted third-party providers to measure website traffic, understand visitor behavior, improve advertising effectiveness, and support website security.
We currently use technologies that may include:
- Essential website cookies
- Performance cookies
- Analytics cookies
- Marketing cookies
- Security cookies
Where required by applicable law, your consent will be requested before non-essential cookies are placed on your device.
You may manage your cookie preferences at any time through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
SECTION 4 – THIRD-PARTY SERVICE PROVIDERS
To operate VachCittoni.com and provide our products and services, we work with trusted third-party service providers.
These providers perform services on our behalf and are only given access to personal information reasonably necessary to perform those services.
Our third-party service providers may include:
Shopify
Our website is hosted by Shopify Inc.
Shopify provides our e-commerce platform, customer accounts, checkout, payment processing infrastructure, order management, and website hosting.
Shopify may process personal information in accordance with its own Privacy Policy.
Shopify Payments & Shop Pay
Payments processed through Shopify Payments and Shop Pay are handled by Shopify and its authorized payment processing partners.
Vach Cittoni does not receive or store complete credit card numbers or payment security codes.
PayPal
Customers choosing PayPal as a payment method are subject to PayPal's Privacy Policy and Terms of Use.
Shipping Carriers
To deliver your order, we may share information necessary to complete delivery, including:
- Name
- Shipping address
- Telephone number (where required)
- Email address (where required)
- Package information
Only information necessary to complete delivery is provided.
Navidium Shipping Protection
Where Shipping Protection is selected during checkout, certain order information may be processed to administer Shipping Protection claims, replacement requests, and related customer service.
Shipping Protection is optional and governed by its own terms.
Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information including:
- Pages visited
- Time spent on pages
- Browser type
- Device information
- Geographic region (generalized)
- Website performance data
This information helps us improve VachCittoni.com.
Google Search Console
Google Search Console assists us in monitoring website performance within Google's search results.
This service generally provides website performance information and does not identify individual customers.
Meta Pixel
We may use Meta Pixel to measure advertising performance and improve the relevance of advertising shown on Facebook and Instagram.
Meta Pixel may collect information regarding website activity in accordance with your cookie preferences and Meta's Privacy Policy.
Shopify Inbox
If you communicate with us using Shopify Inbox or website chat, messages may be processed and stored to provide customer support and improve customer service.
SECTION 5 – HOW WE SHARE YOUR INFORMATION
Vach Cittoni does not sell your personal information.
We do not rent customer information to third parties.
We share personal information only where reasonably necessary to operate our business, fulfill your orders, comply with legal obligations, or protect our legal rights.
Personal information may be shared with:
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics providers
- Marketing providers
- Fraud prevention services
- Government authorities where legally required
- Professional advisors, including legal and accounting professionals, where necessary
We require service providers to protect personal information in accordance with applicable law.
SECTION 5A – DO NOT TRACK SIGNALS
Some web browsers offer a "Do Not Track" (DNT) setting. At this time, there is no universally accepted standard governing how websites should respond to DNT signals. Accordingly, Vach Cittoni does not currently respond differently to browser-based Do Not Track signals. Customers may manage cookies and tracking technologies through our cookie consent preferences and browser settings.
SECTION 6 – MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise consent to receive marketing communications, Vach Cittoni may send information regarding:
- New fragrance releases
- Product updates
- Promotions
- Events
- Educational content
- Company news
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link contained within our emails; or
- Contacting us directly.
Unsubscribing from marketing communications does not affect transactional communications relating to existing orders, customer service requests, product recalls, or legal notices.
SECTION 7 – FRAUD PREVENTION & SECURITY
Protecting customer information is a priority for Vach Cittoni.
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
We may use personal information to:
- Verify customer identity;
- Detect fraudulent transactions;
- Prevent payment fraud;
- Investigate suspicious activity;
- Prevent chargeback abuse;
- Protect customers;
- Protect Vach Cittoni.
Where appropriate, we may share relevant information with payment processors, shipping carriers, fraud prevention providers, financial institutions, insurance providers, or law enforcement authorities where permitted or required by applicable law.
No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.
SECTION 8 – DATA RETENTION
Vach Cittoni retains personal information only for as long as reasonably necessary to:
- Fulfill orders;
- Provide customer support;
- Comply with legal obligations;
- Resolve disputes;
- Enforce our agreements;
- Prevent fraud;
- Maintain business records.
Retention periods may vary depending upon the nature of the information and applicable legal requirements.
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and reasonable business practices.
SECTION 9 – INTERNATIONAL DATA TRANSFERS
Vach Cittoni is based in Alberta, Canada.
Depending on your location and the third-party services used to operate our website, your personal information may be transferred to, processed, or stored in countries other than your country of residence, including Canada, the United States, or other jurisdictions where our trusted service providers operate.
Where personal information is transferred internationally, Vach Cittoni takes reasonable steps to ensure that appropriate safeguards are in place and that personal information continues to receive an appropriate level of protection consistent with applicable privacy laws.
By using VachCittoni.com or providing your personal information, you acknowledge that your information may be transferred and processed outside your country of residence.
SECTION 10 – YOUR PRIVACY RIGHTS
Depending on your country or region of residence, you may have certain rights regarding your personal information.
Subject to applicable law, these rights may include the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information in a portable format.
- Lodge a complaint with the appropriate privacy regulator.
Vach Cittoni will respond to verified requests in accordance with applicable privacy legislation.
We may request additional information to verify your identity before responding to privacy requests.
SECTION 11 – CANADIAN PRIVACY RIGHTS
Vach Cittoni complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Canadian customers may request:
- Access to personal information we hold about them.
- Correction of inaccurate information.
- Information regarding how their personal information is collected, used, and disclosed.
Requests may be submitted using the contact information provided at the end of this Privacy Policy.
SECTION 12 – EUROPEAN UNION & UNITED KINGDOM PRIVACY RIGHTS
Where the General Data Protection Regulation (GDPR), the UK GDPR, or other applicable European privacy laws apply, individuals may have additional rights, including:
- The right of access.
- The right to rectification.
- The right to erasure ("right to be forgotten").
- The right to restrict processing.
- The right to data portability.
- The right to object to certain processing.
- The right not to be subject solely to automated decision-making where applicable.
- The right to withdraw consent where processing is based upon consent.
Individuals also have the right to lodge a complaint with the applicable supervisory authority within their country of residence.
Nothing contained within this Privacy Policy limits any mandatory rights provided under applicable European privacy legislation.
SECTION 13 – CALIFORNIA PRIVACY RIGHTS
Where applicable, California residents may have privacy rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), or other applicable California privacy legislation.
Subject to applicable law, California residents may have the right to:
- Know what personal information is collected.
- Request deletion of personal information.
- Request correction of inaccurate personal information.
- Request access to personal information.
- Request information regarding disclosure of personal information.
Vach Cittoni does not sell customers' personal information.
We also do not knowingly share personal information for cross-context behavioral advertising except as permitted through customer cookie preferences and applicable law.
SECTION 14 – CHILDREN'S PRIVACY
VachCittoni.com is not directed toward children.
We do not knowingly collect personal information from individuals under the age of 13, or a higher minimum age where required by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.
Parents or legal guardians who believe a child has provided personal information may contact us using the information below.
SECTION 15 – DATA SECURITY
Vach Cittoni uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
These safeguards may include:
- Encrypted payment processing.
- Secure website connections (SSL/TLS).
- Restricted administrative access.
- Fraud detection measures.
- Secure third-party service providers.
- Ongoing monitoring of website security.
While we take reasonable steps to safeguard personal information, no method of transmission over the Internet or method of electronic storage is completely secure.
Accordingly, Vach Cittoni cannot guarantee absolute security.
SECTION 16 – CHANGES TO THIS PRIVACY POLICY
Vach Cittoni may update this Privacy Policy from time to time to reflect:
- Changes in applicable law;
- Changes to our business operations;
- New products or services;
- Changes to third-party providers;
- Improvements to our privacy practices.
The most current version will always be available on VachCittoni.com.
Where required by applicable law, we will provide additional notice regarding material changes.
Continued use of VachCittoni.com following publication of an updated Privacy Policy constitutes acceptance of the revised policy where permitted by applicable law.
SECTION 17 – CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Privacy Officer
Vach Cittoni
Privacy & Legal Inquiries
Email: legal@vachcittoni.com
Customer Support
Email: hello@vachcittoni.com
If you believe Vach Cittoni has not appropriately addressed your privacy concerns, you may also contact the applicable privacy regulator in your jurisdiction where permitted by law.