Shipping Policy

Effective Date: September 2026

At Vach Cittoni, every order is carefully prepared and shipped from Canada. This Shipping Policy explains how orders placed through VachCittoni.com are processed, fulfilled, shipped, and delivered.

This policy should be read together with our Terms & Conditions, Cancellations & Pre-Orders Policy, Return Policy & EU Withdrawal, and any applicable Shipping Protection Terms.

Nothing in this Shipping Policy excludes, restricts, waives, or modifies any mandatory consumer right that applicable law does not permit Vach Cittoni to exclude or restrict.

Order Processing

Orders are normally processed within 2 to 3 business days, excluding weekends and public holidays, after payment authorization and any necessary order-verification procedures have been completed.

Vach Cittoni may delay processing where reasonably necessary to:

• Verify payment or customer information.
• Investigate suspected fraud or unauthorized payment activity.
• Confirm shipping information.
• Address inventory or product availability issues.
• Comply with legal, regulatory, customs, sanctions, carrier, or security requirements.

Once an order enters fulfillment, it may be picked, packed, labelled, transferred to a fulfillment provider, or tendered to the selected carrier.

Processing and delivery estimates are provided in good faith but are not guarantees unless expressly stated otherwise or applicable law requires otherwise.

Delays may occur because of circumstances including:

• Carrier delays.
• Customs processing.
• Weather.
• Labour disruptions.
• Regulatory requirements.
• Product launches.
• High order volume.
• Supply-chain disruption.
• Transportation interruption.
• Events outside Vach Cittoni's reasonable control.

Order Changes & Cancellations

Cancellation requests, order-change requests, and pre-order cancellations are governed by our Cancellations & Pre-Orders Policy.

Customers should submit any requested change or cancellation as soon as possible.

A request does not guarantee that the order can be changed or cancelled.

Once fulfillment has begun, Vach Cittoni may no longer be able to stop or modify the order.

Where an order is successfully cancelled, any refund will be handled in accordance with the Cancellations & Pre-Orders Policy and applicable law.

Shipping Destinations

Vach Cittoni ships from Canada to destinations made available through VachCittoni.com.

The availability of a country, region, shipping method, or carrier at one time does not guarantee continued availability.

Shipping destinations or services may be restricted, suspended, or removed because of:

• Carrier limitations.
• Customs or import restrictions.
• Sanctions.
• Regulatory requirements.
• Dangerous-goods or transportation requirements.
• Address restrictions.
• Security concerns.
• Service interruptions.
• Operational limitations.
• Other lawful reasons preventing shipment.

To the fullest extent permitted by law, Vach Cittoni may refuse or cancel an order where lawful or secure fulfillment cannot reasonably be completed.

Where Vach Cittoni cancels a paid order, amounts legally due to the customer will be returned to the original method of payment unless another method is expressly agreed to.

International Orders, Customs, Duties & Taxes

International shipments may be subject to:

• Customs duties.
• Import taxes.
• Value-added tax or similar taxes.
• Brokerage fees.
• Carrier handling charges.
• Customs-processing charges.
• Other government or carrier charges.

Where taxes, duties, or other charges are collected by Vach Cittoni at checkout, the amounts collected will be reflected in the purchase process.

Where an amount is not collected by Vach Cittoni at checkout, the customer may be responsible for amounts lawfully imposed by customs authorities, carriers, brokers, or government agencies, subject to applicable law.

Customers are responsible for providing information reasonably required for lawful import and delivery of their order.

Vach Cittoni does not control customs authorities or independent government agencies and cannot guarantee the timing of customs clearance.

Refusal to pay legally applicable import charges, refusal of delivery, failure to provide required import information, or failure to claim a shipment may cause a parcel to be delayed, returned, abandoned, or otherwise handled by the applicable carrier or customs authority.

To the extent permitted by law, reasonable additional costs directly caused by the customer's refusal, failure, or incorrect information may be deducted from amounts otherwise refundable or recovered from the customer.

Nothing in this section permits Vach Cittoni to impose or retain an amount that applicable law does not allow.

European Union Orders

European Union consumers may have mandatory statutory rights concerning:

• Delivery.
• Cancellation.
• Conformity of goods.
• Refunds.
• Distance-contract withdrawal.
• Risk of loss or damage.

Applicable withdrawal rights are addressed in our Return Policy & EU Withdrawal.

Eligible EU consumers may also exercise an applicable right of withdrawal through the electronic withdrawal function provided through VachCittoni.com.

Where Vach Cittoni or a carrier offered by Vach Cittoni arranges delivery to an EU consumer, risk of loss or damage remains with Vach Cittoni until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods, except where applicable law provides otherwise.

Where a customer independently commissions a carrier that was not offered by Vach Cittoni, different statutory risk-transfer rules may apply.

Nothing in this Shipping Policy restricts a mandatory EU consumer right.

Shipping Times & Tracking

Delivery estimates supplied by Vach Cittoni or a carrier are estimates unless expressly stated otherwise.

After shipment, tracking information will normally be provided by email, customer-account functionality, or available order-status tools.

Tracking information may require up to 48 hours after carrier acceptance to become active.

A lack of immediate tracking movement does not necessarily mean a shipment has not been transferred to the carrier.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive delivery.

A carrier delay does not eliminate any mandatory delivery or cancellation right that applicable law provides.

Delivery Attempts, Refused Shipments & Unclaimed Orders

Customers are responsible for providing a deliverable address and making reasonable arrangements to receive or collect the shipment.

Where a carrier attempts delivery but the customer:

• Refuses the shipment.
• Fails to collect the shipment.
• Fails to respond to reasonable carrier requirements.
• Supplies incomplete or incorrect delivery information.
• Fails to pay legally applicable import amounts not collected at checkout.

the shipment may be returned, held, abandoned, or otherwise processed by the carrier or customs authority.

Where the order is returned to Vach Cittoni, any refund or further shipment will be determined after the goods are received and inspected.

To the fullest extent permitted by law, Vach Cittoni may deduct reasonable non-refundable amounts directly caused by the customer's action or omission, including additional carrier, return, brokerage, or handling costs.

Nothing in this section limits a mandatory consumer right or permits a deduction prohibited by applicable law.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Customers should contact Vach Cittoni immediately if they discover an address error.

Vach Cittoni cannot guarantee that an address can be changed after processing or fulfillment begins.

Where incorrect or incomplete information supplied by the customer causes:

• Delay.
• Redirection.
• Failed delivery.
• Return to sender.
• Additional carrier services.
• Customs or brokerage costs.

the customer may be responsible for reasonable additional costs directly caused by the error to the extent permitted by applicable law.

Lost, Damaged, Stolen, or Misdelivered Shipments

Customers should contact Vach Cittoni promptly if:

• Tracking indicates a delivery problem.
• The shipment appears lost.
• The shipment is delivered to an incorrect location.
• The package arrives visibly damaged.
• Items are missing from the shipment.
• There is evidence of tampering.

Vach Cittoni may request information reasonably necessary to investigate the matter, including:

• Order number.
• Photographs of the shipping carton.
• Photographs of the shipping label.
• Photographs of damaged goods.
• Packaging materials.
• Tracking information.
• Delivery photographs.
• Carrier correspondence.
• Other relevant documentation.

Customers should retain all packaging until the matter is resolved.

Where appropriate, Vach Cittoni may investigate the shipment with the carrier, fulfillment provider, Shipping Protection provider, or other applicable party.

Any refund, replacement, reshipment, claim payment, or other remedy will be determined under applicable law, this Shipping Policy, the Return Policy & EU Withdrawal, and any applicable Shipping Protection Terms.

Nothing in this policy transfers risk of loss or damage to the customer earlier than applicable law permits.

Optional Shipping Protection

Vach Cittoni may offer Shipping Protection as an optional service at checkout.

Shipping Protection may provide an additional or expedited claim-resolution process for eligible lost, damaged, stolen, or misdelivered shipments.

Shipping Protection is not required to complete a purchase.

Purchasing or declining Shipping Protection does not remove, reduce, replace, or waive any statutory consumer right or seller obligation that applies independently under applicable law.

Customers who purchase Shipping Protection must comply with the applicable claim procedures and Shipping Protection Terms.

Customers who decline Shipping Protection may still contact Vach Cittoni concerning a delivery issue. Resolution may require a carrier investigation and may take longer.

Shipping Protection fees are non-refundable once the associated order has entered fulfillment except where applicable law requires otherwise.

Fraudulent Shipping or Delivery Claims

To the fullest extent permitted by law, Vach Cittoni may investigate, deny, restrict, or escalate a shipping-related claim where there is reasonable evidence of:

• False non-delivery claims.
• Altered or fabricated tracking information.
• False damage claims.
• Package or product substitution.
• Repeated abusive claims.
• Chargeback abuse.
• Identity or payment fraud.
• Material misrepresentation.
• Other fraudulent conduct.

Vach Cittoni may preserve relevant information and provide it to carriers, payment processors, financial institutions, insurers, Shipping Protection providers, law enforcement, or other appropriate parties where lawful.

Mandatory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, waives, or modifies any statutory consumer right, delivery right, cancellation right, remedy, warranty, or protection that applicable law does not permit Vach Cittoni to exclude or restrict.

Where a provision of this Shipping Policy conflicts with a mandatory rule of applicable law, the mandatory rule will prevail only to the extent of that conflict, and the remainder of this Shipping Policy will continue to apply.

Contact

For questions concerning shipping, delivery, tracking, or an order:

Vach Cittoni
Email: hello@vachcittoni.com