Effective Date: July 2026

At Vach Cittoni, every fragrance is developed, manufactured, inspected, and packaged with a focus on quality, authenticity, and performance.

To ensure every customer receives a genuine Vach Cittoni product in factory condition, we strongly recommend purchasing only from VachCittoni.com or an Authorized Vach Cittoni Retailer.

This policy explains how to identify authorized retailers, how we protect the authenticity of our products, and what support is available for products purchased through authorized sales channels.

Why This Policy Exists

Fragrance products purchased through unauthorized sellers may have been:

Improperly stored
Previously opened
Tampered with
Counterfeit
Expired
Diluted
Refilled
Repackaged
Resold without authorization

Because Vach Cittoni cannot verify the history, storage conditions, handling, or authenticity of products sold through unauthorized sources, we cannot guarantee their quality, safety, or performance.

Authorized Purchase Channels

Vach Cittoni guarantees the authenticity of products purchased directly from:

VachCittoni.com
Officially Authorized Vach Cittoni Retailers

Products purchased through these channels are supported by our published customer policies, including our Shipping Policy, Return & European Union Withdrawal Policy, and Terms & Conditions.

Unauthorized Sellers

Unless expressly identified by Vach Cittoni as an Authorized Retailer, the following sources should be considered unauthorized:

Online marketplaces
Auction websites
Social media sellers
Individual resellers
Classified advertisements
Flea markets
Liquidation sales
Unauthorized retail websites

Purchasing from these sources is done entirely at the purchaser's own risk.

Product Authenticity

Only products purchased through authorized sales channels can be verified by Vach Cittoni as genuine.

Vach Cittoni cannot verify:

Authenticity
Storage conditions
Product age
Batch integrity
Packaging condition
Chain of custody

for products purchased through unauthorized sellers.

Customer Support

Vach Cittoni is committed to supporting customers who purchase genuine products through authorized sales channels.

We may decline requests relating to products that cannot reasonably be verified as authentic or that have been obtained through unauthorized sources.

This includes, where appropriate:

Authenticity verification
Product replacement
Warranty consideration
Return processing
Customer support relating to product defects that cannot be independently verified

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Counterfeit Products

Vach Cittoni actively works to protect customers from counterfeit products.

If you believe you have purchased a counterfeit Vach Cittoni product, please contact us with:

The retailer's name
Purchase date
Proof of purchase (if available)
Photographs of the product
Photographs of the packaging
Batch code (if available)

Reports of suspected counterfeit products help us protect our customers and our brand.

Becoming an Authorized Retailer

Businesses interested in becoming an Authorized Vach Cittoni Retailer may apply directly through VachCittoni.com.

Approval is granted solely at the discretion of Vach Cittoni.

Approval may include review of:

Business legitimacy
Retail environment
Brand compatibility
Sales channels
Geographic location
Customer service standards

Authorized Retailer status may be suspended or revoked where these standards are no longer maintained.

Verify an Authorized Retailer

If you are unsure whether a retailer is authorized to sell Vach Cittoni products, please contact us before making your purchase.

Customer Support
Email: hello@vachcittoni.com

We will gladly confirm whether a retailer is currently authorized.

Our Commitment

Every Vach Cittoni fragrance is manufactured with the same philosophy:

Expect More. Compromise Isn't In Our Formula.

When you purchase directly from VachCittoni.com or an Authorized Vach Cittoni Retailer, you can purchase with confidence knowing your fragrance is genuine, has been handled through an authorized distribution channel, and is supported by Vach Cittoni.